Do I have to use the manufacturer's original equipment
parts to keep my warranty valid?
No! Legally, automakers cannot specify the use of their or
anyone else's parts for your vehicle's maintenance. You may
use any brand-name quality parts such as CARQUEST to replace
fan belts, hoses, brakes, exhausts, chassis parts, oil and
What do I have to do to keep my car or truck's warranty in
Make sure your vehicle is serviced at the intervals
specified in your Owner's Manual or Warranty Booklet and keep
very clear records of your vehicles maintenance. Be sure to
have the date, parts installed, vehicle identification number,
and mileage recorded on the invoice. Keep these receipts in a
safe place. If you have a service log in your Owner's Manual
or Warranty Booklet, use it.
My car is a leased vehicle. Am I responsible for
Yes! Even if you lease a vehicle you are responsible for
all maintenance and repairs and to keep the vehicle in good
working order and condition as outlined in the Owner's Manual.
parts should be replaced and at what intervals should these
services be performed?
Check your owner's manual. It will give you all of the
information you need regarding what parts to replace and when
to do it. Make sure to read it thoroughly and note any
exceptions or severe service notations. Warranties are there
to protect the consumer, but you must follow, the
What if my new car needs repairs other than regularly
scheduled maintenance such as a brake job or other repairs? Do
I have to return to the dealer for these repairs? What if
these repairs are covered under my warranty?
The choice of where to have your car serviced and repaired
is yours. AS far as repairs covered by the warranty, you will
probably have to take the car back to the dealer. Thoroughly
check your warranty to be certain that the repairs are
How does the quality of aftermarket parts compare with
original equipment parts?
Some are manufactured by the same supplier and may even be
warranted longer than original equipment parts. Aftermarket
parts supplied by CARQUEST meet or exceed manufacturers
If I do have a warranty-related problem with a dealership,
what rights do I have?
If you have a problem, contact the customer service
department of the car manufacturer and ask for assistance.
They are concerned with customer satisfaction, and may be able